Private Song Coaching Class

Singing Class Policy

1. Scheduling & Booking Policy All singing classes must be booked at least 48 hours (2 days) in advance. All events, workshops, and masterclasses must be booked prior to the start of the respective event. Bookings are confirmed only once payment has been received. 2. Cancellation & Rescheduling Policy We understand that plans can change, so we offer a flexible cancellation and rescheduling policy: - Cancellations must be made at least 24 hours before the scheduled class to avoid any penalties. - Customers may reschedule their class at no additional cost, provided the change is made more than 24 hours in advance. - Cancellations or no-shows with less than 24 hours' notice will incur a penalty fee, up to the full cost of the session. Exception - Singing Class Bundle Policy: - If you have purchased a Singing Class Bundle, you have three (3) months from the date of purchase to schedule and complete your sessions. - Classes purchased under the Singing Class Bundle are non-cancellable and non-refundable. - Rescheduling is permitted within the package validity period; however, all sessions must be used within the original three (3) month validity. - Unused classes after the validity period will be forfeited. 3. Illness & Emergency Exceptions We understand that emergencies may arise. In such cases, please contact us directly as soon as possible so we can offer appropriate support and make necessary arrangements at hello@singingphenomena.com. 4. Payment Policy Full payment is required upon booking to secure your session. We accept payment via bank transfer, Stripe, or PayPal. Classes are not confirmed until payment has been received and a confirmation has been issued. 5. Late Arrival Policy If a student arrives late, the session will still end at the scheduled time. If the teacher is delayed by more than 10 minutes, the session will be extended or rescheduled at no extra cost. 6. No-Show Policy If a student does not attend the session without prior notice, the session is considered a no-show. No-shows are non-refundable and non-transferable, unless supported by a documented emergency. Please contact us directly in such instances. 7. Parent/Guardian Attendance (for students under 18) For students under 18, one parent or guardian may observe the class. Observers may not interrupt or interfere with the lesson while the lesson is in session. Should it be necessary, the teacher may ask the observer to wait outside the lesson room.